IT Asset Retrieval

Secure, Nationwide Pickup for Remote & Offboarded Employees
Fast Secure Hassle-Free Asset Recovery

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"Our clients can send their own box. We actually pick up the assets directly from the offboarded employee and securely return them to their rightful owner."

Andrea Arena, CEO TimeSquared

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5 reasons to retrieve your assets with us today

Physical Pickup – Not just sending a box
Nationwide Coverage
End-to-End Chain of Custody
Designed for IT & HR Teams
No setup fee or minimums

The TimeSquared Asset Recovery Difference

At TimeSquared, we specialize in solving one of the biggest headaches for enterprise IT, HR and Compliance teams: retrieving laptops and other company equipment directly from offboarded employees.

Unlike vendors who only mail a return box and hope for the best, we provide a boots-on-the-ground solution. Our team physically visits employees' homes, collects devices, and ensures a secure chain of custody from pickup to return.

IT Asset Retrieval Made Simple

Submit a Request
Easily place one-off retrievals through our mobile-friendly site, bulk-upload requests via SFTP, or integrate directly with ServiceNow.
We Coordinate with the Employee
Our logistics team contacts the offboarded employee (via email, text, or phone) to schedule a convenient pickup.
We Retrieve & Return the Assets
We physically collect laptops, monitors, and other equipment and securely deliver them back to your designated location.

Real-time status tracking
Automatic receipts & tracking numbers
Monthly itemized reporting

Pricing That Works for Enterprise Needs

$100/hour (prorated in half-hour increments)
No setup fee. No monthly minimum.
Add-ons: Urgent requests +$25/hour | Nights & Weekends +$150/hour

Why CTOs, CIOs & CHROs Choose Us

For CTOs & CIOs Protect sensitive company data, eliminate security risks, and reduce hardware loss.
For CHROs Simplify offboarding and keep employee exits smooth, professional, and stress-free.
For Compliance & Legal Teams Maintain proof of custody, secure handling, and detailed audit records.
For Finance Teams Recover high-value assets and control IT depreciation.

Frequently Asked Questions

Service

What types of assets can you retrieve?

We can retrieve virtually any asset at your request. Most commonly, this includes technology assets such as laptops, monitors, mobile devices, and peripherals—but our service is not limited to IT equipment.

Does equipment need to be packaged before pickup?

No. Our team will retrieve assets exactly as they are presented. If the assets need to be shipped rather than delivered to a local office, we coordinate professional packing and shipping through FedEx. FedEx only guarantees items they pack themselves, so this approach helps ensure maximum protection.

How is your service different from prepaid mail-back boxes?

Unlike mail-back programs that rely on former employees to return equipment, we physically retrieve assets directly from the offboarded employee and ensure they are securely delivered or shipped back to your organization.

Scope & Logistics

Where do you operate?

We provide asset retrieval services across the United States and in select locations throughout Canada.

How do you coordinate with offboarded employees?

Our team handles all scheduling and communication, using a combination of text messages, emails, and phone calls. We also send reminders to ensure timely and successful pickups.

Can requests be submitted in bulk or integrated with systems like ServiceNow?

Yes. Clients can submit individual requests from any device or upload bulk requests through our secure, proprietary platform. We also offer a ServiceNow integration, allowing retrieval requests to be triggered seamlessly at any point in your offboarding workflow.

Security & Compliance

How do you ensure asset security and confidentiality?

Once retrieved, assets are transported directly to your designated delivery location or to a FedEx office for professional packing and shipping. FedEx receipts and tracking details are uploaded to our platform in real time. Clients have full visibility into request status, with detailed reporting available online and summarized in a monthly report.

Is my company liable if an asset is lost or damaged during pickup?

No. All assets in our possession are covered under our commercial liability insurance. If an item is damaged during shipping, we manage the FedEx claims process on your behalf.

Pricing

How is pricing structured?

Our pricing is straightforward: $100 per hour, prorated in 30-minute increments, or $150 per hour for nights, weekends, or urgent requests requiring completion within 48 hours. Most retrievals average approximately two hours, including scheduling, pickup, and delivery or shipping.

Are there setup fees or minimum commitments?

No. There are no setup fees or minimum commitments. Clients are billed only for time spent and any shipping costs incurred. Shipping can be billed to our FedEx account or directly to yours, based on your preference.

How do we pay for the service?

Corporate clients receive a monthly invoice that includes an itemized report detailing each request, time spent, and associated tracking information.

Reporting & Tracking

How can I track the status of a pickup?

FedEx receipts and tracking numbers are uploaded directly to each request within our platform for easy access.

What reports will I receive?

Upon completion of each request, our system automatically sends an emailed receipt. Clients also have access to detailed, real-time reporting through our platform, along with a comprehensive monthly summary covering time spent, FedEx charges, and asset tracking details.

Still Have Questions?

Our team is here to help! Contact us to learn more about our IT asset recovery services.

"With no set up fee and no monthly minimum, why wouldn’t we give TimeSquared a try? Our equipment return rate increased by more than 75% once we outsourced our IT asset recovery to TimeSquared. The fact that they have team members across the US is a major convenience in a corporate remote employee environment!"
- Allison G., Salelytics Executive